Answering Specialists is Leading in Customer Service Innovation in an Ever-Changing Business Climate
The Callback feature allows Dr. Jackson to immediately address his patient’s issues while maintaining his personal privacy
SEATTLE, WA, October 14, 2020 /24-7PressRelease/ — In response to the current business climate of remote-working, Answering Specialists, Inc. has introduced a new online portal system that allows professionals to provide the same high level of personal service in spite of restrictions necessitated by Covid-19. With the online portal, Answering Service customers can seamlessly continue to handle clients, patients, and customers from home offices and other places of quarantine.
In addition to total account management and message history, Answering Specialists is thrilled to introduce the newest feature in customer service innovation – The Callback. The only thing an Answering Specialist customer needs to use the Callback feature is a phone and internet access. To show how the Callback works, here’s a fictional client, who, like many of Answering Specialist’s actual clients, is a doctor. Dr. Jackson has limited hours in the office due to current circumstances and uses the Callback service every day. He gets an alert from Answering Specialists Tru-Live Phone Answering Service that a patient requests an urgent callback, immediately after the receptionist takes the message. Dr. Jackson accesses the Callback feature on his Answering Specialist Portal Dashboard. In the message detail, the dashboard dials the doctor’s phone, he answers, and then it dials the patient’s callback number as taken by the receptionist. The patient sees Dr. Jackson’s office number on the caller I.D., even though they are speaking to him on his personal cell. The Callback feature allows Dr. Jackson to immediately address his patient’s issues while maintaining his personal privacy, not having to sacrifice any of his patient care just because he’s working from home with limited in-office hours.
The Portal and Callback components represent Answering Specialists, Inc unwavering commitment to providing their customers with the highest possible quality of service, always adapting to the necessities of the time. Tim Harlan, President and CEO, states: “We take seriously the requests of our clients and this feature was designed based upon our client feedback.”
Answering Specialists, Inc. is a telephone answering service company specializing in customized, Tru-Live, professional phone answering services to health care providers, the legal community, HVAC, construction, and many other industries that utilize off-site live phone receptionists. More information regarding Answering Specialists can be found at www.answeringspecialists.com or by calling Olaf Betat, Public Relations Officer, at 1- 866-503-7025.
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Originally Published on : https://www.24-7pressrelease.com/press-release/476460/answering-specialists-is-leading-in-customer-service-innovation-in-an-ever-changing-business-climate
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